Continually Improving Work Efficiency
It is always important to understand the changes in customer needs and improve the support provided by staff.
Continually performing these measures leads to improved work efficiency.
The KX-NS500 can transfer customer calls without an operator.
This feature provides users with greater flexibility and increases staff productivity. And human resources currently used as operators can be assigned other work.
Call Centre Function
The KX-NS500 includes an advanced call routing function for small to medium size call centres.
This function can be used without an external CTI server. It enables you to provide voice guidance for customers , automatically record conversations , make ACD reports , and use NAS (Network Attached Storage). So, you can use these functions to understand problems or opportunities relating to customer service.
Panasonic telephony software comprises new and highly intuitive PC based applications with a screen-based presence and a variety of collaboration tools to simplify and enhance real-time communications.
They have highly desirable features, such as incoming call pop-up, visual presence and availability, an instant indicator of missed calls, one-click access to the company phone directory, chat (instant messaging), and integration with Microsoft Outlook.
IP Software Phone
If you have an internet connection, you can take your phone with your PC to your home or hotel. This enables you install the same functions as the Panasonic KX-NT series to your PC. You can construct a home office environment with a single PC.