OfficeServ 7400

OfficeServ 7400 is the ideal solution for today’s office and your future office offering enhanced communications to handle increasing and evolving traffic patterns. Your OfficeServ 7400 simultaneously supports traditional voice communication, VoIP (Voice over IP), IP-based data communication, and wireless solutions through wireless LANs.


OfficeServ 7400 is designed for medium sized organizations requiring fully converged communications.It is easy to enable mobile and VoIP home-working. This provides your business with the greatest flexibility while maintaining control of employees and costs. As a result people in the company are more productive and better connected – meaning overall improved productivity for your business.Your business applications will be accessible across all sites ensuring that teams are more productive, allowing informal call centres to work as a single cohesive unit, and enabling operators and supervisors to monitor and assist a dispersed virtual team.

System Features

Account Code Entry
Forced-Not Verified
Account Code Key One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm (Timer) Reminder
Authorization Codes
Forced / Voluntary
Auto Answer on CO
Auto Attendant
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center
Agent Busy/Manual Wrap Up Key
Agent PIN (ID) Numbers
Agent Login & Logout
Automatic Logout
Automatic Wrap-Up Timer
Priority Call Queuing
Embedded Reporting Package
– Agent Statistics / Call Statistics
– Group Supervisors / Printed Reports
OfficeServ DataView
– UCD Statistics / UCD Monitoring
– Wall-Style Display Windows
Call Costing
Call Forwarding
All Calls
No Answer
Busy/No Answer
Forward DND
Follow Me
To Voice Mail
Preset Destination
Preset Forward Busy
Call Hold
Exclusive / System / Remote
Call Park and Page
Call Pickup
Directed / Groups / Established
Call Recording
Call Waiting / Camp-On
Caller Emergency Service ID (CESID)
Caller Identification (CID)
Automatic Number Identification (ANI)
Caller ID
Calling Line Identification (CLI)
Caller ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park / Hold
Caller ID Review List
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID to PSTN
Caller ID to Analog Port
Centrex / PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)
OfficeServ Link
OfficeServ DataView
OfficeServ EasySet
OfficeServ Call
OfficeServ Operator
OfficeServ Softphone
Add On (5 party)
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)
DID Call Limits
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines (T1)
Executive Barge-In (Override)
With or Without Warning Tone
Trunk Monitor or Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks (T1)
Group Busy Setting
Hot Desking (ITP Keysets)
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN-PRI Service
LAN Interface
Least Cost Routing
Live System Programming
From Any Display Keyset
With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On / Off per Station
Mobile Extension (MOBEX)
Mobility Solution
Multiple Language Support
Music On Hold-Flexible
Music On Hold-Source
QSig over IP / QSig over PRI
OfficeServ Connect
Operator Group
Operator / Station Group
Override Codes
Internal Zones / External Zone
All External / Page All
Park Orbits
Power Over Ethernet (PoE)
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes
Time Based Routing-Plans
Holiday Schedule
Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
SIP Services
Speed Dial Numbers
Station List
System List
Speed Dial by Directory
Station Hunt Groups
Station Message Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services (2)
Toll Restriction
By Day or Night
By Line or Station
Eight Dialing Class
Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Screened / Unscreened
Voice Mail Transfer Key
With Camp-On
Trunk Groups
Unified Messaging
Unified Voicemail
E-Mail Gateway
OfficeServ IP-UMS
Uniform Call Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail
Inband Signalling
Integrated (In-Skin)
External (Server-Based)
Voice over IP (VoIP)
Walking Class of Service
Wireless Handsets

Hospitality system features

Call Costing
Check In
Check Out
Deposit Posting
DSS Key Use During Feature Activation
Enhanced User Programming
Executive DND
Express Check-In
Guess Service Billing
100 Item Codes with Costing
Lobby Phone Services
Printed Reports
Phone Bill
Guest and Meeting Room Bill
Room Status
Wake Up Call Activity
Room Dialing Restrictions
Room Rate Discounts
Room Status Conditions
Needs Cleaning
Needs Maintenance
Hold (Late Check Out)
Hold and Needs Cleaning
Hold and Needs Repair
Room Status
Printed Reports
Keyset Indications
Room Status Update
Automatic (Daily Timer)
Staff ID Codes (500)
Station Types
Business Office
Hotel Administrator
Meeting Room
Guest No Smoking Room
Guest Smoking Room
Fax Station
Telephone Credit Limit
Transaction Record Output (To PMS)
Wake Up Calls
Set by Attendant
Set by Guest
Not Answered
With Auto Attendant Announcement